TONY HETHERINGTON: Insurer refused to pay out after our 'lost' foster girl...
Our foster girl stole my wife’s jewellery and other saleable items, worth in all about £8,500. But our insurance company says we are not covered for theft by foster children.
View ArticleASK TONY: A Polish lorry pranged my car and I'm out of pocket
I left my car in a car park belonging to The Range store, where it was damaged. Staff assured me that head office would sort out the mess. But The Range has refused and my insurer has been unhelpful.
View ArticleHow can I protect against frozen pipes? And will my insurer pay if one bursts?
f you do turn off the heating, reach for a jumper and brave the cold, then take precautions against damage caused by frozen pipes.
View ArticleASK TONY: This no-risk investment from Lloyds lost me £750
I visited my Lloyds branch to invest £18,000. I stressed that I wanted no risks. I received only £34.67 on a £4,000 investment and £121.34 on a £14,000 investment and was charged £899.97.
View ArticleWell done LV for paying £2,000 for a ring that wasn't insured
After 53 years of married life, my wife suddenly realised her wedding ring was not on her finger. We notified Liverpool Victoria of this loss. But they say my possessions are only covered inside the home.
View ArticleASK TONY: I face a £1,200 bill to get my classic car back
My classic car was was written off, but I told Aviva I’d like to buy it back. However, the garage where it was being held said they wanted £1,200 for storing the car for 60 days. Aviva say this is no...
View ArticleHow much does private health insurance cost?
I'm worried about NHS waiting lists and the cost of treatment if I was to need an operation. Does private health insurance have to cost an arms and leg?
View ArticleASK TONY: Barclays lost my cash - and the bank is blaming me
I used a Barclays cash machine to withdraw money from my Nationwide account. The machine issued me with a receipt but no cash came out. Barclays has even asked if I walked away and left the money...
View ArticleWant life insurance cash but solicitor is vanished
The solicitor’s office has since closed and he cannot be traced, which is preventing me from surrendering the policy.
View ArticleASK TONY: Santander cashed my £2,190 cheque - for a fraudster!
A cheque I sent to my accountant was cashed fraudulently at a Santander branch. I reported this to my bank, HSBC. However, neither bank is willing to help me recover the funds, can you help?
View ArticleASK TONY: I thought Sky had insured me - but now I've lost £240
I have insurance cover for my Sky box with Sky Protect. I received a call that I thought was from Sky, but I subsequently learned it was U Protect. I accepted that offer, but had my doubts and now I...
View ArticleMum paid British Gas £7,000 for a boiler on the blink
Last year my mother was charged almost £7,000 for a replacement boiler by British Gas. Now she has been advised that the guarantee expired in April - but Worcester Bosch says it provides a two-year...
View ArticleTONY HETHERINGTON: Insurer refused to pay out after our 'lost' foster girl...
Our foster girl stole my wife’s jewellery and other saleable items, worth in all about £8,500. But our insurance company says we are not covered for theft by foster children.
View ArticleIs my home insurance invalid if I don't set my burglar alarm at night?
Sleep: Since my husband died I have been taken over by grief and loneliness and often don't make it to bed to sleep. I'm worried this could invalidate my insurance - what should I do?
View ArticleASK TONY: A car flattened my front wall - now insurer won't pay
Our wall was demolished and Diamond, the driver’s insurer, asked for two quotes for rebuilding. It then said problems with the policy had emerged and unbelievably suggested we claim on our home...
View ArticleLife insurer upped our premiums by 600 per cent
My wife and I took out life assurance in 1986. Our provider was taken over this year and the new owner upped our monthly premium from £20 to £135.41 a month! Why have they done this?
View ArticleASK TONY: Stuck with a mortgage plan I can't cash in that won't even pay my loan
I took a Flexible Mortgage Plan with Provident Mutual in 1988. The maturity date was shown as June 22, 2013, but now Aviva has told me this policy is now a whole-of-life plan and I'll be charged £3,500...
View ArticleAre my travel insurers wait until I die so they don't pay out
We had to cancel our family holiday to Tunisia because my grandson's paternal grandfather died. While my daughter's insurance paid out straight away, I'm being made to jump through hoops to get mine to...
View ArticleASK TONY: I've a sinking feeling Zurich won't cover my kitchen flood
My kitchen floor rotted after a leak, but my insurer said they won't pay because I hadn't informed them immediately, even though I have been with them for 20 years without making a claim.
View ArticleWhy has my pet insurance premium risen so quickly?
My pet insurance with M&S Bank ballooned from £25-a-month four years ago to £148-a-month today after I claimed for a few procedures on my dog Jasper.
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